Question 1

Why choose at-home services?

Answer

The lifestyle nowadays demands you to be on the go, fast, and effective. You are juggling between work, family, friends, and your personal goals. A little bit of pampering is all you need to revive, rejuvenate, and restore yourself! Yes Madam brings salon or home services experts to your doorstep so that you can enjoy a little me time. We fit ourselves into your crazy schedules, and leave you looking good & feeling relaxed!

Not to forget that we are amid a pandemic and it`s still not safe to go outside, but don`t worry we take all the possible precautions to keep you and us safe.

Question 2

How can I book YES MADAM Services?

Answer

You can book YES MADAM Services from our Android or iOS Application, website (www.yesmadam.com) or contact our Customer Happiness Team at 9797639797. We will be very happy to pamper you.

Just download the Yes Madam App and follow the below steps-

When you open the App you would see categories of the services available. Click on the preferred category.

You would be presented with the sub-categories now. Choose according to your own preference.

After choosing the sub-category, you can choose your desired service and click “Add to cart”.

Go to your cart, select a time slot, and book your service.

After you have booked the service, wait for an expert to be assigned to you.

The assigned professional will reach your address and render the services booked

Question 3

What are your operating hours?

Answer

Our customer care services begin from 10 AM and continue till 7 PM for all 7 days of the week. We value your feedback and try our best to solve all your queries with patience. We request you to contact our customer support during the timings mentioned to get an optimum solution to your query.

And for the booking of services, the earliest time slot available is 8 AM, however, we request you to book 1-2 days in advance in case you want to avail the services early in the morning. The last available time slot of the day is 6:30 PM to avail the services.

The safety of our experts holds importance for us which is why we try to satisfy you with our services before 8 PM. In case the service is taking more time than usual at the last time slot, the expert will continue the service on the following day.

Question 4

Yes Madam provides services in which cities?

Answer

We are currently operating in Pitampura, Geeta Colony, GTB Nagar, Karol Bagh, Munirka, Vasundhara Enclave, Nangloi, Chattarpur, Najafgarh Delhi, Mohan estate - Delhi, Rohini, Dwarka, South Delhi, Subhash Nagar, Govind puri, Shahdara, Faridabad, Ghaziabad, Indirapuram, Rajnagar, Gurugram, Noida Expressway, Greater Noida, Noida, Agra, Bareilly, Bhubaneswar, Chandigarh, Dehradun, Jaipur, Jalandhar, Jammu, Kanpur, Lucknow, Ludhiana, Meerut, Panchkula, Raipur, Varanasi, Patna, and Mumbai.

Question 5

What is “Per Minute Pricing?

Answer

Yes Madam`s Per-Minute Pricing Model is a unique concept of charging for the service according to minutes. It allows the user to separately view the product cost and service charge and see the actual cost of the product used in the service.

For example, our beauty services start at ₹6/ min so whichever service you choose the service cost would be calculated according to the total minutes required for the service multiplied by ₹6.

Another unique concept introduced by Yes Madam is that you can choose to pay only for the service and eliminate the product cost. This option is feasible if you wish to use your own product.

Question 6

Do I need to provide anything for the service?

Answer

No, we carry everything that is required for the service that you book. You don't need to worry about anything. All you need to do is sit back, relax, and enjoy the best at-home services.

In case of a beauty service booking, we request our clients to let us use their bed or any comfortable seating option for the client so that our beauty expert can effectively carry out the services. And our expert might request some water, but that`s all.

Our experts carry disposable sheets with them so you don`t have to worry about any mess being created on the mattress. The expert uses disposable towels during the service to maintain hygiene and safety precautions. Also, you will be provided with a disposable gown as well so that you don`t need to worry about the clothing.

Question 7

What is the difference between a Premium Beautician and a Standard Beautician?

Answer

Yes Madam's beauticians are highly trained and qualified for the services they render. We offer two types of beautician's services- Standard and Premium. All our beauticians have experience of at least 3 years, while our Premium beauticians have experience of at least 5 years.

All our beauticians have 3-5 star ratings, while our Premium beauticians have 7-star ratings only and no negative feedback in the past. They are highly experienced professionals who know exactly how to make you feel relaxed & rejuvenated.

Question 8

Are your products branded and of good quality?

Answer

We, at Yes Madam, take pride in serving our customers with the best quality products. To ensure this we have tied up with some of the most renowned and trusted brands in the market like O3+, Vedic line, Rica, Sara, Inatur, Lotus, etc. All our products go through a round of quality checks before being used by our experts.

Also, for the cleaning services we use 100% branded and good quality products only that not only clean your place but also disinfect it.

Question 9

What are the safety precautions taken by the expert?

Answer

Client security is of utmost importance to Yes Madam. We run an all-round check on all our Experts before bringing them onboard into our operations and ensure that their details reach you much before the job starts.

However, you are requested to take care of your personal belongings or valuables in the presence of our experts. Yes Madam will not be liable for any damage or theft arising in case of failure to do so.

Question 10

What if I want to add on service during the time of service being provided or after making the booking?

Answer

If you decide to add on service after you have made the booking, we request you to contact our Customer Happiness Team at 9797639797 and inform them about the add-on services. In case the expert has a prior engagement with another client after your booking, the expert would not be able to provide the additional services. However, you can make a fresh booking with the services you had in mind or ask our Customer Happiness Team to reschedule your booking.

However, if the expert does not have any prior engagements and is carrying the required products and tools, you can avail the extra services after confirming with the expert. To make sure that the expert carries the required products for the additional services, please contact the expert beforehand and inform them about the changes.

On the other hand, if you wish to add on services during the service being provided, we request you to talk to our expert about the additional services. And depending on their schedule and material in hand, you can avail the add-on services.

Question 11

How qualified are your Experts?

Answer

All our Experts have a minimum of 3 years of work experience. Moreover, we provide our Beauty Experts in-house training of a minimum of 10 days for skin, hair, and body services before including them in our team. The same is for our home services experts who gently deal with all amenities at home. Additionally, Yes Madam ensures that they go through regular training sessions to further enhance their skills.

Question 12

Do you provide Male grooming services also?

Answer

Yes, we do provide grooming services for men. Grooming shouldn`t be defined by genders which is why we included services such as hair cut, facial, shaving, etc., for men. Yes Madam at home grooming services is a boon to those who have a packed schedule or don`t want to step out of the house and require professional services at their preferred time. We send our experts to carry out the services at the comfort of your home at your chosen time slot. All you have to do is book an appointment via the Yes Madam App or our website - www.yesmadam.com .

Question 13

Can I use my own products for a service?

Answer

Yes, you can provide your own products for service. This is one of the unique features of Yes madam wherein you can provide your own product while availing of our services. This makes Yes Madam even more affordable and ensures that no product goes to waste. You can avail this option simply by unchecking the product cost in your cart.
Transparency is our best policy, and we practice it throughout. Only with Yes Madam, you will see a unique feature showing product cost and service charge separately. This enables you to understand the cost of a product and decide if you want to pay for it or use your own products.

Question 14

What to do if I am not satisfied with the services of your expert?

Answer

Firstly, we apologize for any discomfort caused by the service. If you are not satisfied with our service, please raise a complaint within 5 days of the service done. You can get back to us via the Customer Happiness Team at 9797639797 or mail us at support@yesmadam.com. We will make sure your queries and issues are resolved.The satisfaction of our customers is our topmost priority and it is extremely important to us that you enjoy Yes Madam`s services. We hope we can resolve your issue and we promise to serve you better the next time.

Question 15

Can I request a specific Expert for my services?

Answer

Yes, you can request a specific expert while booking, provided that the expert has served you in the past. In such a case, we request you to kindly book an appointment with the expert at least 1-2 days before making sure the expert is available at your preferred time slot.To choose a specific expert all you have to do is add your desired services in your cart and at the bottom right part of your cart, you will see the names of the experts you have served you in the past. Just click on the desired expert`s name and book away! Your chosen professional will be at your doorstep at the selected time.

Question 16

Can I cancel or reschedule the service anytime?

Answer

Yes, you can cancel/reschedule your booking 4 hours before the booked time slot by contacting our Customer Happiness Team at 9797639797. Depending upon the availability of the slot and the expert we will reschedule your booking as per your preferred date & time.

Question 17

When can I book an expert?

Answer

Yes Madam wishes to serve you at your preferred time and day, which is why we have various time slots available for you. The earlier you book the chances of getting an expert on your preferred time slot are high, so we request you to book at least a day before your booking date. And if you want to request a specific beauty expert then it`s suggested that you book at least 1-2 days in advance.

But not to worry, we understand that sometimes there are spontaneous plans made. And that is why we have kept another door open for you- You can book an expert 40 minutes before the chosen time slot as well. See? We got you! With a team of more than 1000+ experts who are excited to serve you, we promise to serve you with all our heart and hope you choose Yes Madam for all your home services needs.

Question 18

How can I pay for the services?

Answer

You can pay for the services opted in advance via the online payment modes, such as Paytm, Google Pay, debit/credit card, or you can pay after the service as well via cash, UPI, or PayTm.

Question 19

Will there be any mess created during the service?

Answer

No, your room will be cleaned and sanitized well after the service is provided. You do not have to worry about any mess being created, our experts will make sure that your room is left exactly in the same condition it was before the service started. At Yes Madam, we take hygiene very seriously, and especially since the virus still prevails we are extra cautious about the safety of our customers and our team.

Question 20

What will your Experts do in cleaning services that our maid doesn`t?

Answer

Our experts are trained in providing the best home services, such as cleaning, disinfecting. Etc. An ordinary house helper does cleaning tasks like sweeping, dusting, occasionally ceiling fan cleaning grudgingly. Whereas, our experts will provide deep cleaning services with products and equipment tailored to remove all kinds of stains and dirt.

Our experts clean every nook and corner of the space leaving it squeaky clean for you. And we do it with a happy face.

Question 21

What if the expert reaches late?

Answer

Our motto is to serve our clients in the best possible manner, and our professionals take their sweet time while providing the services. There may be an instance where our expert isn`st able to reach on time because of some extra time consumed in the previous booking. In such a case, we present our sincere apologies and request you to kindly cooperate, if possible. If you are on a tight schedule and want to reschedule your booking, we would be happy to do it for you.